How We Collect Information

We collect specific types of personal information to process orders, improve user experience, and communicate effectively with our customers. The types of information we may collect include:

  • Contact Information: Name, email address, phone number, and shipping address.
  • Order Details: Products viewed, added to cart, purchased, or wishlisted.
  • Account Data (if you create one): Login credentials, saved preferences, and purchase history.
  • Technical Data: IP address, browser type, device information, and pages visited, collected through cookies and analytics tools.
  • Optional Submissions: Information you provide when submitting a form, review, or subscribing to updates.

We only collect what’s necessary and relevant for our services, and we avoid collecting sensitive personal data unless required for legal or transaction purposes.

Purpose Behind Data Collection

We use the information we collect to deliver a secure, smooth, and personalized shopping experience. This includes processing your orders, arranging deliveries, sending confirmation emails, and providing responsive customer support when needed.

Your data also helps us improve how the site works for you, from remembering preferences to understanding what products or features matter most. We may also send you updates, promotions (if you’ve opted in), or important changes to our services. All usage remains directly tied to your shopping experience, nothing outside of that.

Who We Share Information With

We don’t share your personal information lightly, and when we do, it’s for a reason directly tied to your experience, your order, or our platform’s safety and function.

Your data may be shared with:

  1. Logistics and delivery partners, but only to get your order to you smoothly and on time. They receive just the details needed to complete that task.
  2. Payment processors, such as Stripe or Bank Alfalah gateways, to securely complete transactions. We never store your full card details on our servers.
  3. Analytics tools like Google Analytics, solely to understand site usage patterns and improve layout, speed, and relevance, not for third-party advertising.
  4. Support teams when resolving specific issues (like missing parcels or failed payments), but never for general or unsolicited follow-ups.

We don’t sell, rent, or license your information to advertisers.
We don’t share it for any purpose unrelated to your interaction with our platform.

If legally obligated, such as during fraud investigations or official legal processes, we may release specific data, but only after reviewing the request thoroughly and ensuring it’s valid.

Data Security & Information Retention

We protect your personal information through secure protocols, restricted access, and reliable third-party services. Whether it’s payment details, account info, or delivery data, we use trusted encryption tools and verified platforms to reduce exposure to breaches, misuse, or unauthorized access.

Your information is stored only for as long as it serves its intended purpose, like order fulfillment, support, legal compliance, or fraud prevention. Once no longer needed, it’s either safely deleted or anonymized.

For example:

  • Order history may be retained for reporting and returns
  • Account data stays until you request deletion
  • Support queries are cleared once resolved unless legally required

Our Rights & Choices

  • Access & Review: You can request to view the personal data we hold about you at any time. We’ll share a clear and complete copy upon request.
  • Correction: If something’s inaccurate or outdated, you have the right to correct it promptly.
  • Deletion: Want your data removed? You can ask for partial or complete deletion, and we’ll process it in line with applicable regulations.
  • Marketing Preferences: You can opt out of promotional emails instantly, no hassle, no pressure.
  • Consent Control: If you previously agreed to data use for personalization or analytics, you can withdraw that consent whenever you choose.

We don’t bury these rights in legal clutter. Just reach out through our Contact Us Page, and we’ll take action within a reasonable timeframe, usually within 7 business days.

Policy Updates

As our services evolve, we may revise this Privacy Policy to reflect changes in features, legal requirements, or operational practices. Whenever an update occurs, we’ll clearly post the revised version on this page and adjust the “Last Updated” date accordingly. For changes that significantly affect your rights or the way we handle your data, we’ll notify you through a visible site banner or direct email.

We encourage you to revisit this page periodically to stay informed. Your continued use of our platform after any update will be considered an acknowledgment of the new terms, but our commitment to transparency and user respect will remain unchanged.